OUR SUPPORT TEAM IS HERE TO HELP YOU!

Please skim through our FAQ section first before asking a question via e-mail. Most of your questions are already answered there

If you have any questions for/about us after reading the FAQ, or you just want to leave feedback. You can do so by sending an E-mail to [email protected]

If you have any questions about your order, please add your order number and try to be as descriptive is possible.

We do not ask this to be a pain, but rather to get your questions asked quicker!

FAQS

RETURNS AND EXCHANGES

IF YOU NEED TO RETURN OR EXCHANGE  YOUR ORDER, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY. IF YOUR REASON FOR RETURN SATISFIES THE BELOW CRITERIA, YOU CAN EMAIL OUR TEAM HERE: [email protected]

Note: we cannot take exchanges for personalized items as we cannot stock them.

Reasons why you want to return or exchange your order

  • A change in size
    It happens that you make a mistake. Please send us an email requesting size change as soon as possible. We print on demand. If your order are proccessing, it can’t be changed.
  • You received the wrong item
    We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please return it to our warehouse and insert a note stating your order number and which item you actually ordered. We will send you the correct item ASAP.
  • Please Note: 

– The item(s) must be unworn and unwashed. 

– The item(s) should be in the original state 

– The item(s) are returned within 30 days after you received them.

  • You received a damaged item
    Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email ([email protected]) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP.
  • Please Note: 

– The item(s) must be unworn and unwashed. 

– The item(s) should be in the original state 

– The item(s) are returned within 30 days after you received them.

NOTE: customizeabc.com does not provide prepaid returns shipping labels and returns shipping for exchanges is at the customers expense.

WE DO NOT ACCEPT RETURNS OR EXCHANGES IF

  • You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry.
  • The item(s) have been worn or washed
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
  • The item(s) do not have the original tags on them
  • The item(s) were a Final Sale item